Frequently Asked Questions
Parents can cancel a scheduled appointment at any time. Refunds will be issued when cancellations are made at least 24 hours prior to the scheduled appointment start time.
Our veterinarians record all services provided in a Consultation Report, which you receive after the service is provided. If the total amount of services received is higher than the amount paid, you will have to pay the difference on site. If the total amount of services is lower, we will refund the difference.
Professionals are people like us. They may encounter situations that prevent them from fulfilling their work schedule. Sometimes this can happen shortly before the appointment. You will receive an email from the veterinarian with a notification of the change as soon as possible. This will give you the opportunity to accept or decline the new appointment. If you decline, we will refund your payment.
The platform is free to use. You only pay for the reserved appointment according to the professional's price list. If the free data storage space is not enough for your records, you can upgrade it for a fee.
The free data collection limit is set at 50 MB per parent.
An online consultation means asking questions, receiving information, and discussing specific topics that concern you. Please note that prescribing medication requires an on-site visit to the clinic. Your consultation may end with a recommendation to schedule an appointment for an in-clinic consultation. However, a consultation fee is still due.
Yes, registration on Happy Pet Net is mandatory. After registration, you will receive a verification email. You will then be able to create a profile for you and your pet. When you book a consultation, the veterinarian gets access to the pet's profile so that they know who to consult.
You choose your professional, choose a service and a pet. You pay the amount with a bank card, Apple Pay or Google Pay. After that, you will receive an SMS and an email about the reserved service. In the case of an immediate online consultation, after selecting video/voice/chat, we include you in the meeting. You will also receive an SMS with a link through which you can also enter the meeting.
Open the link from the received SMS again and wait a few seconds. You will reenter the online consultation without paying again.
In this case, it is necessary to book another consultation to complete your conversation with the veterinarian.
In this case, it is necessary to book another consultation to complete your conversation with the veterinarian.
Enter the code in the "Do you have a voucher code?" field on the payment screen.
Our goal is to provide the highest quality pet services. We collect diplomas and other qualification documents from professionals. Honest feedback from other parents who have used our services could also be an indication of the quality of the services offered.
The quality of service from our professionals is of utmost importance to us. We encourage you to share both disappointments and satisfactions at contact@happypetnet.com. We will discuss your observations with the professional and provide feedback within 7 days.
You can update information about your pet at any time. You can also close your account if necessary. In this case, we advise you to download and save all documents generated through the platform in a personal space.
It is currently not possible to transfer your pet's data to another user.
You can change it through "Forgot Password" on the Login screen.
This is an automatic process. If you have not received it, please contact us at customercare@happypetnet.com so we can look into the matter and assist.
The platform works on all mobile phones with IOS/Android operating systems.
We keep records generated through the platform for up to 12 months free of charge. Extension of the period is possible by payment.
The free data storage limit is set at 50 MB. Storage space can be increased by paying.
No, an unlimited number of pet profiles can be created for one parent profile.
