PRIVACY POLICY

"EVERYTHING FOR HEALTH" EOOD (hereinafter also referred to as "Happy Pet Net", "the Platform", "we" or "us") takes seriously its responsibility to protect your privacy and protect all personal data that you provide to us when using our services as a consumer or professional. Personal data is any specific information relating to you personally, through which your identity can be established. For example, such information is your real name, address, telephone number, payment details, your passwords for accessing our website and the like. Data that cannot be directly or in combination with other data related to your real identity is not considered personal data - such is, for example, data about your pet, except when, due to the type or special regime for its keeping, they can fully identify you. When you provide services as a professional, the volume of personal data provided by you is expanded to the extent required by law to offer the services you practice.

This privacy policy aims to present to you in the clearest and most understandable way possible:

What personal data do we collect and process about you as a user of our services or when you use our website;
How we use your personal data;
How and for how long we store your personal data;
To whom do we disclose your personal data?
What are your rights as a personal data subject and how can you exercise them?

This Privacy Policy applies to your personal data when you visit www.happypetnet.com or use our services, but it does not apply when you use other sites or services that we do not own or control.

PERSONAL DATA ADMINISTRATOR

The administrator of personal data is "ALL FOR HEALTH" OOD ("we", "the Platform"), UIC 206447992, with registered office and management address in Sofia, p.k. 1421, 8 Chervena Stena Street. The company is represented by the manager Gloria Dimitrova, with a contact email address contact@happypetnet.com.

The collection and processing of your personal data is carried out in accordance with the personal data protection laws, GDPR, applicable in Bulgaria and the European Union.

WHAT PERSONAL DATA DO WE COLLECT AND PROCESS AND FOR WHAT PURPOSE DO WE DO IT?

Every time you visit our website to use our services, we need to collect and process your personal data, and we work in good faith to minimize the data we process and protect it as much as possible. We collect and process the following personal data:
When you visit our website, our web servers record and temporarily store for security purposes the connection data of the mobile device or computer that connects to our site; the pages you visit on our site, the date and duration of the visit; data to identify the type of browser and operating system used, as well as the website through which you connected to our site.
When you contact us by phone, conversations may be recorded and stored temporarily for security purposes and to improve the quality of our service.
When you request services that we provide, we collect and process the following personal data: three names, email address and telephone number.
In the process of requesting services, we use an external payment operator, which also collects and processes data about the bank card you use for payment.
The use of certain services, as well as at your request, require registration of an account and password for access, and you will need to provide your name, address, phone number, as well as your pet's details - species, age, weight, behavioral profile and passport, if applicable.
Your personal data will be provided to the relevant professional when you request a service. When performing the service and when there are specific requirements of the law, the professional you have chosen may request other personal data from you for the purposes of the service provided.
If you are a professional pet service provider, you will need to be clearly identified as such through your certificates, diplomas and registrations for the relevant activity, if applicable. The personal data you provide will be freely used by website visitors for the purpose of reviewing and selecting a professional who is required to provide a service that a pet needs.
We collect and process a history of your requests and the services provided to you for the purposes of statistical and marketing analysis, system testing, support and development, as well as to implement procedures for complaints, disputes and claims.
A certain part of the data you provide to us may be used to respond to requests for information from national regulators (CPC, CPC, CPDP, Commission for Protection against Discrimination, etc.) in connection with complaints or other procedures filed with these bodies, as well as to provide them to other state bodies or law enforcement agencies for the purposes of administrative control, safety control, prevention and detection of offenses or crimes.
We would like to use your email address and phone number to send you information about our current services, promotions, discounts, as well as updates to our functionalities and the need for installations for them. We will do this only if you give us your consent to send you this information periodically. Your consent is voluntary and we will not refuse our services to you if you do not agree.
We will not use your contacts to advertise third-party products or services.
You can withdraw your consent to receive marketing information from us at any time by writing to the Data Protection Officer at the email address specified in these policies.

PERSONAL DATA OF THIRD PARTIES

We only process and use data that you have provided voluntarily, and we rely on the fact that this data is held and provided by you lawfully.

This means that each user is responsible for not providing the PLATFORM with data of third parties in violation of their rights to protection of personal data, since the PLATFORM does not have access to these persons and has no practical possibility to control whether the personal data provided to third parties is done with their knowledge or consent, given in accordance with the requirements of the law.

Therefore, each person bears unlimited personal liability if they provide us with data of a third party without their knowledge or consent, regardless of the type of data or the reasons for which it is provided.

MINOR AND MINORS

We do not provide services to minors or minors, nor do we allow persons under the age of 18 to register on our website or use its features. If you are under the age of 18, please seek assistance from an adult to use our services.

If we receive information that we have collected personal data from/on a person under the age of 18, we will immediately delete it, unless we are legally required to store this data.

Please contact us if you believe we have mistakenly or unknowingly collected information from/on a person under the age of 18.

SHARING YOUR PERSONAL DATA AND SUBCONTRACTORS

In the process of providing services, we may provide your personal data to third parties solely and directly involved in the functions of the PLATFORM - such as the administrators of our website, cloud service providers or payment service providers, who are external subcontractors. Separately, your personal data may be provided to our lawyers and accountants in connection with the fulfillment of legal requirements for accounting activities or in legal proceedings regarding the services we provide.

PERIOD FOR STORAGE AND DELETION OF PERSONAL DATA

We will not retain your data for longer than is necessary to achieve the purposes for which we process it. In determining an appropriate retention period, we take into account the nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes by other means.

When determining the period for storing your personal data, we also take into account the periods for which it may be necessary to store personal data in order to fulfill legal obligations (e.g. in the event of a complaint and legal procedure initiated by you or against you regarding our services; storage of financial information, etc.). When your personal data is contained in accounting documents (e.g. cash receipts), which may be required by us on legal grounds, the period for storing such personal data will be 5 years.

Your personal data provided when registering for an account on our website is stored and processed for the duration of the registration.

Your personal data provided in connection with services used through the platform are stored for the period in which you can file complaints or other claims regarding the services used.

When you have consented to us using your personal data for marketing purposes, we store and process this personal data until you withdraw your consent.

If the reason for which we store your personal data ceases to exist (e.g. you have withdrawn your consent to store your personal data; upon expiry of a legally prescribed period, etc.), we will delete your data in a secure manner.

YOUR RIGHTS

Under certain circumstances, you have the right by law to:

Request information about whether we hold your personal data, and, if so, what that data is and why we hold/use it;
Request access to your personal data (also known as a “data access request”). This allows you to receive a copy of the personal data we hold about you and to check whether we are processing it in a lawful manner;
Request correction of the personal data we hold about you. This gives you the opportunity to correct any incomplete, inaccurate or amended information we hold about you.
Request the erasure of personal data. This allows you to ask us to delete or remove personal data if there is no legitimate reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data if you have exercised your right to object to its processing;
Object to the processing of your personal data where we are relying on a legitimate interest (or the interests of a third party) and there are compelling reasons in your particular situation for you to object to the processing for that reason. You also have the right to object if we process your personal data for direct marketing purposes;
Object to automated decision-making, including profiling, i.e. not to be subject to any automated decision by us using your personal data or profiling;
Request restriction of processing of your personal data. This allows you to ask us to stop processing your personal information, for example if you want us to establish its accuracy or the reason for processing it;
Withdrawal of consent. In cases where you may have consented to the collection and processing of your personal data for a particular purpose, you have the right to withdraw your consent for that particular type of processing at any time. Once we receive notification that you have withdrawn your consent, we will cease processing your information for the purpose or purposes to which you originally consented, unless there is another legitimate reason for us to do so by law;
If you wish to exercise any of these rights, you can do so by sending a request to the Data Protection Officer. In order for us to be able to provide you with full assistance, please provide us with accurate information about yourself and specify your request.
You will not be required to pay a fee to access your personal data (or to exercise any of your other rights). Please note, however, that where requests are manifestly unfounded and/or excessive, in particular because of their repetitive nature, we may charge a fee, taking into account the administrative costs of processing your requests, or refuse to act on your request.
We will use reasonable efforts to honor your request within 30 days of receiving your request. If necessary, this period may be extended by a further two months, taking into account the complexity and number of requests.
We may ask you for other specific information to help us identify you and to respect your right to access information (or any of your other rights). This is an appropriate, additional security measure to ensure that your personal data is not disclosed to persons who are not entitled to receive it.

CHANGES TO THE PERSONAL DATA POLICY

We reserve the right to change our Privacy Policy periodically, and you will be notified by notice of any change on our website.

SUPERVISORY AUTHORITY

If you believe that we have violated your rights in relation to your personal data, you can file a complaint with the supervisory authority of Bulgaria, which is the Commission for Personal Data Protection. More information can be found at www.cpdp.bg.

DATA PROTECTION OFFICER

The Data Protection Officer: Attorney Dimitar Dimitrov with address in Sofia 1202, 84 St. Cyril and Methodius Str., 4th floor, email: dimitrov@legapractica.com.